Thursday, March 26, 2009

customers suck the life out of me

so today tommy took off work to watch cadence so i could go to work for the whole day. I received a shipment of frames and needed more than the thirty minutes she allows me to put them together. Since i had scheduled a 9:30 appointment for this morning I woke up and headed in so i could get there and get settled before she arrived. 9:45....she isn't here....10:00 she calls to say she is running late...really i couldn't have guessed. When she finally rolls up at 10:15 acting as if I have done something that has made her late and she really needs to hurry because she can't be late for her next adventure. She picks out her frame and is on her way after taking 45 minutes to make up her mind on something that really only needs 10 to 15 minutes to do.

I start in on my frames....15 min in I get a call from the husband of another customer. I always love getting calls from the husband. Basically it means that the wife has already told me she loves the frame and then something has happened and she no longer is happy with her choice. So now the husband gets to call because she does not have the guts to call. He wants to talk to me about the frame...he thinks that it looks like we bought it from walmart. I advice him that this is the frame that he and his wife both came in and picked out a few months ago. He doesn't care and wants us to refund his money and he wants to keep the frame. Really? yes please let me do this work for you and pay out of my pocket for the cost of your frame and hang it on your wall for the next 30 or 40 years. No thank you!

Drink anyone?

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